POPX Launches a ServiceNow-Powered SDaaS Solution for MSPs
POPX has announced the official launch of its Service Desk as a Service (SDaaS) solution, designed to help Managed Service Providers (MSPs) streamline operations without the burden of building their own service desk infrastructure.
Powered by ServiceNow and delivered through the POPX MSP Platform, this solution has already undergone a 12-month rollout with select customers, refining its capabilities to ensure optimal performance, scalability, and reliability.
A white-label, enterprise-grade service desk
The new solution allows MSPs to white-label a fully managed, enterprise-grade service desk, giving them access to advanced automation workflows and seamless customer experiences. It eliminates the need for MSPs to invest in complex infrastructure or extensive in-house development, offering a cost-effective and scalable alternative.
“Over the past year, we’ve seen incredible success with this solution operating for select customers. Their feedback has been instrumental in refining the solution,” said Andy Venables, CEO of POPX Ltd.
“Now, MSPs of all sizes can benefit from this highly effective, enterprise-grade service desk solution without the challenges of creating it themselves. This is our way of helping MSPs unlock more value for their customers.”
Scalability and seamless integration
The POPX SDaaS solution is designed to scale effortlessly as MSPs grow, ensuring that service desk capabilities expand without the need for costly infrastructure upgrades. The platform offers:
Customizable branding: MSPs can create a branded service desk portal for their clients.
Seamless web-based access: Customers interact with the service desk through a web interface, eliminating on-premise installation and maintenance.
Independent client data management: All customer data is kept separate, ensuring security and compliance.
A strategic partnership
“Working with POPX is vital to driving continuous business improvement for our customers,” said Ira Simon, Senior Director, Partner Strategy and Programs at ServiceNow. “The partnership will enable faster adoption of the Now Platform, which translates to measurable value and higher levels of client satisfaction.”
With the official launch of POPX SDaaS, MSPs can now offer world-class service desk capabilities without the traditional complexities. By leveraging POPX’s expertise and ServiceNow’s automation, MSPs can focus on enhancing customer experience, improving efficiency, and driving business growth.
