ServiceNow makes $2.85B move to supercharge AI with Moveworks acquisition
Cloud-based software giant ServiceNow has announced a definitive agreement to acquire Moveworks, an enterprise AI specialist, for a substantial $2.85 billion. The acquisition, expected to close in the second half of 2025, subject to customary closing conditions, signals ServiceNow's strong commitment to bolstering its artificial intelligence capabilities and transforming the way employees work.
The strategic move will see ServiceNow integrate its existing agentic AI and automation functionalities with Moveworks’ advanced front-end AI assistant and sophisticated enterprise search technology. The combined power of these solutions aims to deliver a seamless and intelligent experience for employees, enhancing engagement through a universal AI assistant and providing a more intuitive and rapid AI-powered enterprise search. This will enable quicker answers to employee requests, automate routine daily tasks, and ultimately drive significant productivity gains across organizations.
ServiceNow's vision for AI-powered transformation
In a statement announcing the acquisition, Amit Zavery, President at ServiceNow, hailed the move as "another giant leap forward" in the company's AI-powered business transformation journey. “As agentic AI and enterprise‑grade search forever change how we work, ServiceNow moved early to empower employees through AI,” Zavery explained. “Moveworks’ talented team and elegant AI‑first experience, combined with ServiceNow’s powerful AI‑driven workflow automation, will supercharge enterprise‑wide AI adoption and deliver game‑changing outcomes for employees and their customers.”
ServiceNow highlighted the rapid growth of its current AI solution, stating it has become the fastest-growing product introduction in the company's history, now serving nearly 1,000 AI customers. As of December 31, the company also reported surpassing $200 million in annual contract revenue for its Pro Plus AI offering, demonstrating the strong market demand for intelligent automation solutions.
The Moveworks effect
Moveworks brings to the table a team of over 500 AI experts and a proven track record of successful AI assistant adoption across prominent organizations, including Hearst, Instacart, Palo Alto Networks, Siemens, Toyota, and Unilever. The Moveworks platform has experienced significant growth, reaching almost 5 million employee users in the past 18 months, with an impressive 90% of its customers deploying the offering to their entire workforce.
ServiceNow noted that the majority of current Moveworks customer deployments already utilize ServiceNow as a foundational platform for enterprise AI, data, and workflows. Furthermore, there is an existing mutual customer base of approximately 250 companies, which ServiceNow anticipates will lead to a "seamless integration" of the two offerings.
"Moveworks hides the complexity employees face at work by giving them an intuitive, engaging starting place to search and drive action across any enterprise system,” Bhavin Shah, co-founder and CEO at Moveworks, said, expressing his enthusiasm about the deal.
“Becoming part of ServiceNow presents an incredible opportunity to accelerate our innovation and deliver on our promise through their AI agent‑fueled platform to redefine the user experience for employees and customer service teams.”
